LLOC response to COVID-19

Written by
24th March 2020


Updated Wednesday 27 May 2020:

It’s difficult to describe how much we look forward to welcoming you back here. During 15 years the clinic hasn’t closed for more than a few days at a time. Two months of closure is feeling very strange. We can only imagine what it’s like for you.

We are still closed this week as we await guidance on when we are permitted to re-open. In the meantime, we are busy preparing for the clinic to reopen. As you will appreciate, it’s not possible to carry out treatment and follow social distancing guidelines so everything has to be carefully thought through to guarantee maximum possible safety.

Dentistry is categorised as a high risk profession due to the water involved in some procedures which creates a spray, or aerosol. In orthodontics, the majority of appointments are not high risk but when we place and remove braces dentistry, we use water and an aerosol is created. We already carry out strict cross infection control procedures here to keep our patients safe. Post pandemic, we will go further. Please note some of the changes that we are planning:

  • For the short term, we will reluctantly be unable to offer you any refreshments and there will no longer be any newspapers or magazines available.
  • Before you attend for your appointment, we will ask you to fill in a brief pre-appointment form.
  • When you arrive, we will take your temperature and ask you to use sanitiser on your hands and also wear a mask, which we will provide you with.
  • We shall also ask you to rinse your mouth with mouthwash before we start treatment.
  • A friendly smile is what we will want to greet you with but the reality of our situation is that when you see us, we will be wearing masks and at some appointments, some of us will have to wear full PPE. As you will appreciate, this is for your protection.
  • When it comes to treatment, we will continue to wear a mask but yours will need to be removed.
  • Online forms are being developed to reduce contact in the clinic. These will be transmitted and stored so that we confirm with all GDPR guidelines and your information is kept confidential.
  • We ask  you to bear with us while we establish ourselves in a new regime dedicated to giving optimum treatment with optimum safety.

Meanwhile, Dr Chatoo continues to be available to existing patients and to anyone interested in future treatment. If you need to speak to him, please email him directly ( and he will respond to you and organise a time to speak, either on the phone, or via FaceTime or Skype.

We hope to write soon and let you know when we can open our doors. We look forward to welcoming you back to The London Lingual Orthodontic Clinic.







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